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Glossary

Lead scoring.

A method that gives each account or contact a score combining its fit with the ideal customer profile and the freshness of observed signals, to decide the order of outreach.

Lead scoring answers a practical question: which account should I start with this morning? It combines two different kinds of information: the account’s fit with the ideal customer profile, which rarely changes, and its recent activity, made of buying signals that appear and then age.

Building a simple score

A grid of three lines is enough.

  1. Is the account in target? Yes or no. A no stops the scoring.
  2. Which recent signals concern it? Each signal type gets a weight according to its closeness to the problem you solve.
  3. Since when? The weight decreases over time, down to zero after a few weeks or months depending on the signal.

The score orders the list, but you still check the account before writing.

Common mistakes

  • Adding up fit criteria until you get a number that no longer means anything.
  • Counting the number of signals rather than their relevance: ten press mentions are worth less than one job ad that describes your problem.
  • Forgetting to lower the score over time.

Example

Take two in-target accounts: the first raised funds four months ago, the second published a sales job ad yesterday whose tasks overlap with what you sell. Despite the impressive amount at the first, the second moves to the top because its signal is closer to the problem and more recent.

See also: Ideal customer profile (ICP), Buying signal, Signal decay, and Target account.

Frequently asked questions

Do you need a tool to score prospects?
Not at first. A grid of three or four criteria kept in a spreadsheet is enough for a list of a few hundred accounts. A tool becomes useful when signals arrive faster than you can read them.
How much weight should signals have versus fit?
Fit works as a filter: there’s no point scoring an out-of-target account. Among in-target accounts, the relevance of the signals and their date set the ranking.
Should the score be visible in the message?
Never. The score decides whom to contact, while the message cites the public fact that produced it.

Klairon

Your accounts’ signals, every morning.

Klairon follows your target accounts, explains every signal in one sentence and writes the message that goes with it.

Get started with Klairon